The Strength of Japanese Companies: A Proposed TQM Framework using Atlas.Ti
Total quality management (TQM) has been implemented because of strong global market rivalry. One of Japanese companies’ strength is TQM practices. Japanese companies have succeeded in global market mainly due to the effective adoption of TQM practices. It is proved that Japanese companies have dominated in much industry such as electrical and electronic, and automotive. Many previous studies discussed about comparing TQM performs between Japanese and non-Japanese companies. However, most of them were given less emphasis on exploring Japanese TQM strength based on relationship diagram amongst TQM, tools and techniques and business performance, which was identified as the theoretical gap. The main impact of this study is to identify the strength of Japanese companies through relationship diagram based on previous works. Qualitative study has been applied using Atlas.ti and meta-analysis. Based on the result, Japanese companies emphasise in application of tools and techniques and human resource developments in their companies. Tools and techniques have relationship between TQM and business performance to succeed higher impact of TQM practices on their business performance. Finally, authors have proposed a conceptual model for understanding the strength of Japanese companies.
M. Ahmad, M. Arif, N. Zakuan, S. Rahman, T. Abdullah and Fadzil, “The Effect of Demographics on Customer Satisfaction amongst Malaysia Hajj Pilgrims: Survey Result,” Applied Mechanics and Materials, vol. 660, pp. 1000–1004, 2014.
T. Laosirihongthong, “A Comparative Study of Implementation of Manufacturing Strategies in Thai and Indian Automotive Manufacturing Companies,” Industrial Engineering, vol. 24, no. 2, pp. 131-143, 2005.
C. Valmohammadi, “The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs,” The TQM Journal, vol. 23, no. 5, pp. 496–509, 2011.
M. L. Santos-Vijande and L. I. Álvarez-González, “TQM’s contribution to marketing implementation and firm's competitiveness,” Total Quality Management Business Excellence, vol. 20, no. 2, pp. 171–196, 2009.
M. F. Ahmad, N. Zakuan, A. Jusoh and J. Takala, “Review of relationship between TQM and business performance,” Applied Mechanics and Materials, vol. 315, pp. 166–170, 2013.
M. Miyagawa and K. Yoshida, “TQM practices of Japanese-owned manufacturers in the USA and China,” International Journal Quality Reliability Management, vol. 27, no. 7, pp. 736–755, 2010.
A. Ionică, V. Băleanu, E. Edelhauser and S. Irimie, “Total Quality Management Business Excellence,” Business, vol. 10, no. 4, pp. 125–134, 2010.
M. Naser, F. Alolayyan, K. Anuar, M. Ali and F. Idris, “Total Quality Management & Business Excellence Advance mathematical model to study and analyse the effects of total quality management ( TQM ) and operational flexibility on hospital performance,” Total Quality Management Business Excellence, vol. 22, no. 12, pp. 37–41, 2011.
A. G. Garvin, Managing Quality. New York: The Free Press, 1988.
D. H. Besterfield, Quality Control, 8th ed. New Jersey: Pearson Prentice Hall, 2009.
J. M. Juran, Juran’s Quality Handbook. Singapore: McGRAW-HILL, 1998.
B. Fynes, S. De Búrca and J. Mangan, “The effect of relationship characteristics on relationship quality and performance,” International Journal of Production Economic, vol. 111, no. 1, pp. 56–69, 2008.
D. I. Prajogo, and S. W. Hong, “The effect of TQM on performance in R&D environments: A perspective from South Korean firms,” Technovation, vol. 28, no. 12, pp. 855–863, 2008.
I. Sila, “Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study,” Journal Operation Management, vol. 25, no. 1, pp. 83–109, 2007.
V. Arumugam, K.B. Ooi and T.C. Fong, “TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia,” The TQM Journal, vol. 20, no. 6, pp. 636–650, 2008.
S. I. Salaheldin, “Critical success factors for TQM implementation and their impact on performance of SMEs,” International Journal Product Performance Management, vol. 58, no. 3, pp. 215–237, 2009.
M. F. Ahmad, N. Zakuan, A. Jusoh, Z. Tasir and J. Takala, “Meta-analysis of the relationship between TQM and Business Performance,” Materials Science and Engineering, vol. 46, no. 1, pp.1-5, 2013.
M. Ahmad, N. Zakuan, J. Ahmad and J. Takala, “Meta–analysis of the TQM impact on business performance amongst regions and countries,” International Journal Industrial System Engineering, vol. 20, no. 2, pp. 155–164, 2015.
S. P. Robbins, D. A. DeCenzo and M. Coulter, Fundamentals of Management. New Jersey: Pearson, 2011.
D. I. Prajogo and A. S. Sohal, “The integration of TQM and technology/R&D management in determining quality and innovation performance,” Omega, vol. 34, no. 3, pp. 296–312, 2006.
K.D. Frohner and K. Iwata, “Evaluating designing principles of Japanese production systems,” International Journal Production Economics, vol. 46–47, pp. 211–217, 1996.
U. Ibusuki and P. C. Kaminski, “Product development process with focus on value engineering and target-costing: A case study in an automotive company,” International Journal Production Economics, vol. 105, no. 2, pp. 459–474, 2007.
A. Chi, A. Bahjat, and Y. Matsui, “Quality management practices and competitive performance : Empirical evidence from Japanese manufacturing companies,” International Journal Production Economics, vol. 133, no. 2, pp. 518–529, 2011.
M. F. B. Ahmad and S. M. Yusof, “Comparative study of TQM practices between Japanese and non-Japanese electrical and electronics companies in Malaysia: Survey results,” Total Quality Management Business Excellence, vol. 21, no. 1, pp. 11–20, 2010.
M. Imai, Kaizen: The Key to Japan’s Competitive Success. New York: McGraw-Hill, 1986.
M. F. Ahmad, M. S. M. Arif, N. Zakuan, S. Rahman, M. Latif and M. Khalid, “The Mediator Effect of Customer Satisfaction between Quality Management Practices and Communication Behavior amongst Malaysia Hajj Pilgrims: Survey Result,” Applied Mechanics and Materials, vol. 660, pp. 1005–1009, 2015.
J. J. Dahlgaard, K. Kristensen, G. K. Kanji, H. J. Juhl and A. S. Sohal, “Quality Management Practices:a comparative study between East and West,” International Journal Quality Reliability Management, vol. 15, no. 3, pp. 812–826, 1998.
J. K. Liker, The Toyota Way, 14 Management Principles from the World’s Greatest Manufacturer. USA: McGraw-Hill, 2005.
M. Ahmad, N. Zakuan, A. Jusoh, S. Yusof and J. Takala, “Comparative study of TQM practices between Japanese and non-Japanese companies: Proposed conceptual framework,” Advance Material Research, vol. 903, pp. 371–377, 2014.
A. Lewins and C. Silver, Software in qualitative research: A step-by-step guide. London: Sage Publication, 2007.