THE MEASUREMENT OF HERZBERG’ EMPLOYEES SATISFACTION USING KANO METHOD

Abstract

This study is focused on how to measure and find out the employees satisfaction. Using Kano method and Likert scale which is developed in the questionnaire based on Herzberg theory related to Hygiene and Motivator factors, the results data of survey show inconsistency to each others. To find out what the elements for improvement priorities required by company, this study therefore proposes the Kano Manipulating Graph. This graph is generated based on Kano method related to quality attributes. The graphs show that the elements of Herzberg’s Hygiene factors related to employees satisfaction can be constructed in quadrant of the Dissatisfaction (DS↑) high and Not-Satisfaction (CS’↑) high toward Dysfunctional (DF↑) and Not-Functional (F’↑) high. In this study, the element of Hygiene factors related to supervisory work and activities for employees’ consultancy is the main improvement factor that should be taken immediately by company as a first priority.